Refund policy

14-Day Return Policy

We accept returns of both defective and non-defective products within 14 calendar days of delivery. For non-defective products, merchandise must be new, unused, and in its original packaging with all included accessories, manuals, and materials. Customers are responsible for return shipping costs for non-defective returns.

Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable. If you receive an incorrect, damaged, or defective item, please contact us promptly so we can evaluate the issue and make it right.

Electronics and Cellular Cameras

Electronic products, including cellular trail and security cameras, must be returned in new and unused condition. Products that have been installed, used in the field, activated, registered, or otherwise placed into service may not be eligible for return. Defective products may be subject to the manufacturer's warranty and warranty procedures.

Return Authorization

Please contact The Camo Cave before returning an item. Returns sent without prior authorization may not be accepted. Approved returns must be shipped within 7 days of receiving return authorization.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow your bank or credit card provider additional time to process and post the refund.

Exceptions

Special-order, personalized, custom, clearance, or other items specifically identified as final sale are not eligible for return unless they arrive damaged or defective.

For return assistance, contact us at sales@thecamocave.com.